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Voice/Network Engineer

REQ ID:  9084
LOCATION: 

Secaucus, New Jersey, US, 07094

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League, and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App, and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms. Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

 

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19, including having received a booster when eligible. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

 

Position Summary:

The NBA seeks a passionate, enthusiastic, and experienced Voice/Network Engineer. This position will be responsible for supporting our voice and network environment. The position will be part of a multifunctional team that supports, secures, and maintains the global NBA Network. This network spans through offices in over 15 countries, the top cloud vendors, as well as NBA, WNBA, and G-League Arenas. The NBA network is responsible for carrying critical communication, content, and applications that reach fans and partners in almost every country.

 

Major Responsibilities:

  • Voice Support Work with a small team that will be transforming our global on-prem voice system to a cloud solution
  • Responsible for daily operations of our voice systems to include responding to trouble tickets as well as planning and executing system upgrades and changes
  • Responsible for configuring and supporting SIP routers and gateways
  • Provide direction on VoIP network technically and financially
  • Maintain and support our Zoom video conferencing technology Network Support
  • Responsible for diagnosing and fixing end user network issues that can include Wi-Fi, wired, security (firewall), and application problems
  • Part of a team that is responsible for configuring, installing, and securing critical network solutions
  • Support complex network solutions in on-prem and hybrid environments
  • Be part of a team that manages, monitors, improves, and supports hardware for a global network environment to include routers, switches, firewalls, voice services, wireless controllers
  • Engage in conversations and provide technical and functional expertise with internal and external customers
  • Performs problem isolation and resolution of network problems
  • Support live events throughout the year which may include global travel

 

Required Skills/Knowledge:

  • 3+ years as a Voice/Network Engineer
  • Strong troubleshooting techniques to diagnose and resolve voice and network issues
  • Hands-on experience in VoIP deployments, IP routing, Call control, and SIP Trunking Knowledge and basic understanding of routing and switching protocols, TCP/IP, Multicast, Wi-Fi, MPLS, VPN, 802.1x
  • Transitioning an on-prem voice system to a cloud calling system is a plus
  • Proficient level and hands on experience with Cisco Routing and Switching Product family (NX-OS & IOS)
  • Operational experience with Network Security Devices (Fortinet, Palo, ASA, Cisco ISE)
  • Familiar with voice and network tools (Zoom Dashboard, Wireshark, Sevone)
  • Familiar with ticketing and project management tools (ServiceNow, Jira)
  • Ability to work well in a team while still being self-sufficient
  • Ability to be in our on-call rotation to support our live games as well as our 24/7 operations
  • Ability to accurately handle multiple projects and tasks simultaneously
  • Ability to travel upon request to support live events throughout the year

 

Education:

  • Bachelor's degree in Computer Science, Management Information Services, or a related technical discipline
  • Experience in lieu of a degree

 

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

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Nearest Major Market: New York City
Nearest Secondary Market: Newark

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