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Project Employee, Digital Operations Center

REQ ID:  3389
LOCATION: 

Secaucus, New Jersey, US, 07094

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world. As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

 

Position Summary:

This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices. The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally. 

 

Major Responsibilities:

  • Own of data-driven research projects for a variety of digital products
  • Create reports around key initiatives and overall product performance
  • Verify consistent collection of digital data ahead of product releases
  • Assist with the production of actionable insights to support product and content decisions
  • Watch and monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products
  • Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devices
  • Documentation and escalation of product issues as it relates to the consumer experience of all digital products
  • Address or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products communicate and collaborate with the Interactive Services team regarding issues with any of the digital products
  • Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League
  • Identify product and/or design flaws to be addressed by the Product Development teams
  • Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally
  • Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

 

Required Skills/Knowledge:

  • Strong analytical skills with attention to detail
  • Experience creating reports and presentations via PowerPoint or Keynote
  • Familiarity with the digital analytics space and how to evaluate the performance of websites and apps
  • Knowledge of digital analytic and visualization tools is a plus (e.g. Adobe, Tableau, etc.)
  • Passion for delivering world-class online, mobile, and application experiences for sports fans
  • Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
  • Active user of digital products
  • Knowledge of and passion for basketball
  • Willingness to learn and master multiple digital products
  • Strong research and analytical skills
  • Good multi-tasking and project management skills
  • Ability to work in high-pressure environments
  • Knowledge of the current digital sports landscape
  • Familiarity with various premium sports packages inside and outside the NBA
  • Excellent communication and interpersonal skills
  • Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs

 

Education:Education:

  • Bachelor's degree required

 

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.