Digital Program Manager

WORK OPTION: 4 days a week in the Secaucus, NJ office

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2023-24 season featured a record 125 international players from 40 countries and territories.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms.  NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness. 

The NBA is committed to providing a safe and healthy workplace.  To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

Position Summary:

The NBA is looking for a Digital Program Manager to support our mission of empowering NBA Teams to develop best-in-class, digital experiences. This position serves as a direct point of coordination for NBA teams and the NBA Product team, with a focus on building out and optimizing direct-to-consumer experiences. This individual will work alongside the multiple league and team groups to define strategy, drive alignment across the organization, and ensure effective delivery of team digital products.

The person in this role will develop best practices on developing and marketing direct-to-consumer experiences through communication with multiple internal and team stakeholders, as well as drive effective processes for this league and team collaboration.

Major Responsibilities:

• Work directly with teams on a daily basis to develop and support their direct-to-consumer products.
  • Coordinate with teams, internal league stakeholders and external partners to ensure effective delivery.
  • Act as a first line of support for digital initiatives.
• Collaborate with Direct-to-Consumer team to support program strategy, end to end delivery, and communicating results and status updates to league and team senior leadership and stakeholders, as well as identifying and advising on program improvements and efficiencies.
• Partner with NBA and Team Product Teams and Marketing to influence roadmap based on insights, data, and trends across the landscape.
  • Use analytical abilities to identify trends & recommend solutions that will help improve the user experience.
  • Work with team and league stakeholders to prioritize team requests.
• Responsible for developing high standard documents of best practices, as well as developing relationships with team stakeholders and league senior leadership to surface and advise on these best practices.
• Work alongside Data Analytics team to develop best-in-class reporting for these products.
• Evaluate current processes and procedures and initiate process improvement actions to create efficiencies.
• Coordinate with Product team to launch features and troubleshoot issues.

Required Education/Professional Experience:

• Minimum of 5 years of program management or project management experience 
  • Must have experience managing multiple vendors or accounts
  • Subscription, media, or sports-based experience is preferred. 
• Bachelor's degree preferred 

Required Skills/Knowledge Attributes:

• Experience working in a cross functional environment within a fast-paced, often ambiguous space.
• Ability to build and maintain strong relationships across multiple levels within organization and with our teams and partners.
• Strong understanding of the live streaming space, regional sports network business, and subscription-based services.
• Excellent multi-tasking, organizational and project management skills.
• Strong analytical and written communication skills.
• Excellent internal and client-facing communication and interpersonal skills.
• Demonstrated leadership, influence, and persuasion skills.
• Knowledge of basketball and a passion for sports a bonus, but not mandatory.
   

Salary Range: $125,000 - $140,000 annually 

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume. 

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About the NBA
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.