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Talent Operations Specialist

REQ ID:  6290

New York, New York, US, 10022

Position Summary:

Team HR is looking to immediately identify a Talent Operations Specialist to oversee the Team HR Tech stack. Consolidating relationships under this role will help maximize impact of solutions and free up resources to drive forward existing services (e.g. executive search, team engagement).


This is a 10 month project position based out of the NBA’s NYC office.


The NBA is committed to providing a safe and healthy workplace.  To safeguard our employees and their families, our visitors and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19.  The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.


Major Responsibilities:

  • Systems Management
  • Leverage utilizing current technologies to drive recruitment process automation tied to sourcing, evaluation and selection
  • Lead day-to-day account management for key technology partners (e.g. LinkedIn, Wepow, Textio, Beamery)
  • Partner with cross functional teams to align on system and workflow configuration, usage, and maintenance of Team TA technology
  • Act as primary point of content for all team onboarding, troubleshooting and access-related inquires and needs
  • Drive awareness of technology platforms with internal partners (e.g. TMBO) and team staff
  • Create training materials, onboarding content and best practice toolkits for Team HR technology
  • Facilitate regular trainings and business review sessions showcasing Team HR technology
  • Utilize Beamery to develop and implement a leading Talent Attraction Strategy to scale impact of talent pipelining and executive search initiatives
  • Reporting, Measurement & Process Improvement
  • Identify, monitor and regularly report key metrics (including KPIs and ROI) tied to technology platforms and productivity tools
  • Use data to analyze and optimize recruitment processes
  • Ensure data integrity across platforms by performing regular audits in recruiting practices
  • Research cutting-edge technologies and regularly evaluate effectiveness of recruiting stack
  • Explore opportunities for ongoing operational improvements across recruiting, with a focus scale and automation Strategy & Business Operations
  • Develop and manage the Team TA recruiting operations strategy and road-map
  • Establish and evaluate workflows and processes for continuous improvement
  • Provide innovative, scalable solutions to drive team hiring to meet business objectives
  • Obtain business and candidate feedback on team recruitment support and identify improvement opportunities
  • Inform Team HR of recruiting successes and challenges; advising on solutions and recruiting strategy accordingly
  • Optimize the effectiveness of talent as an operation and drive consistency across leveraged platforms and technology


Required Skills/Knowledge:

  • At least 6 years of progressive experience as a customer success manager for a leading HR technology company or as a talent acquisition professional
  • Experience with project management across multiple work-streams and in partnership with cross functional stakeholders
  • Proven strategic, analytical and problem-solving skills
  • Experience building and scaling processes in a high-growth, rapidly adapting environment
  • Deep understanding of recruiting systems and platforms and how best to achieve full optimization and adoption
  • Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints
  • Proven experience analyzing recruiting data to optimize processes
  • Ability to influence & persuade through compelling written and verbal communication
  • Expert-level understanding of the latest TA technology, research, trends and philosophies
  • Experience facilitating engaging trainings for large audiences



Bachelor's degree preferred or relevant equivalent experience

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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