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Payments Strategy Lead, DTC

REQ ID:  2712
LOCATION: 

New York, New York, US, 10022

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.

 

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

 

Position Summary:

The Direct-to-Consumer (DTC) team focuses on growing the NBA League Pass business globally by using insights and decision making. The group works dynamically within a matrix organization to align efforts across Marketing, Product, Finance, Strategy, Analytics and Partnerships, among others!

 

In this role, you will focus on leading strategy behind integrating different customer payment methods and the prevention of involuntary churn within the NBA's Direct-to-Consumer product, NBA League Pass. The ideal candidate will have strong U.S. and international experience in the payments space preferably at a subscription business. In addition, the candidate should be technically proficient with the ability to establish, own and communicate critical metrics unilaterally to all business partners.

 

Major Responsibility:

  • Lead strategy behind integrating different customer payment methods and reducing involuntary churn for NBA League Pass globally
  • Research different forms of payments options and serve as a specialist on industry standard methodologies across subscriptions companies
  • Conduct outreach to vendors specializing in solutions (e.g., emerging payment options, processors, etc.) and evaluate right options to integrate
  • Analyze historical payments data to understand key drivers behind involuntary churn (cancellations due to failed payments)
  • Conduct qualitative and quantitative research to prioritize roadmap
  • Own all reporting related to payments success/failure
  • Partner with internal & external teams to implement payment efforts and involuntary churn mitigation for League Pass subscribers domestically and internationally
  • Work collaboratively alongside data and analytics team members to establish critical metrics to be used in measuring progress along retention efforts
  • Communicate key findings, progress and updates unilaterally across departments and regional team members
  • Establish standard methodologies for customer communication during periods of high- involuntary churn within customer journey (e.g., end of free trial, auto-renew, etc.)

 

Required Skills/Knowledge:

  • Minimum 4 years prior work experience in a payments-related role, preferably with experience at a premiere subscription, technology or content company
  • Strong understanding of global payments ecosystem (e.g., merchants, payment processors) and the impact of implementing payments-related measures on business performance
  • Consistent track record in running multiple projects, setting priorities and meeting deadlines in a fast-paced work environment
  • Proficiency in Excel, PowerPoint and MS Word applications
  • Experience with digital research products and business intelligence tools a plus
  • Demonstrated excellent communication, organization and interpersonal skills
  • Ability to work cross-functionally in a global, matrix organization and influence teams to execute on goals
  • Ability to work independently and follow process with strong attention to detail and accuracy

 

Education:

Bachelor's degree required

 

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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