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Technical Product Analyst, Commerce Operations

REQ ID:  5844

New York, New York, US, 10022

Position Summary:

The NBA is seeking a strategic, analytical, and passionate Technical Product Analyst, Commerce Operations. Commerce Operations is pivotal to the dynamic development and launch of the NBA's Direct to Consumer (DTC) products. A successful Technical Product Analyst is a natural leader and facilitator; is driven, organized and detail-oriented; technical-minded; excels in program/project management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; leads through relationships and influence: and displays grace under fire.


The NBA is committed to providing a safe and healthy workplace.  To safeguard our employees and their families, our visitors and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19.  The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.


Major Responsibility:

  • Participate and represent occasionally during sprint planning, including the definition, prioritization and execution of commerce integration enhancements and operational improvements to optimize revenue and efficiency.
  • Represent the commerce team in the sprint planning for future enhancements and the expansion of commerce capabilities to other business departments in the company.
  • Work closely with digital stakeholders in managing launch and promotional cadence for Direct to Consumer business.
  • Understand and troubleshoot the integration between various microservices like content management system (CMS), Video Platform, TVE Provider and CRM.
  • Planning and troubleshooting of bulk creation of the In-App purchase across Apple, Google, Amazon and Roku store.
  • Plan and help manage key activities like Free-Trials, Price Drops, Intro Offers across Web, Apple, Google, Amazon and Roku platforms.
  • Enhance operational efficiency using automation and commerce vendor API capabilities with technical solutions.
  • Write technical user stories and convert user stories into deliverables.
  • Provide estimates to the required level of accuracy for stories and tasks.
  • Test deliverables against a user story's acceptance tests.
  • Create and maintain technical operations documentation.
  • Create the enhancement requests for the multilingual subscription content management system to meet both business team and development team requirements.
  • Respond to and troubleshoot any issues within the CMS and/or how content is displaying across all digital platforms.
  • Ensure partners meet SLAs and participate in the evaluation of the quality of partnerships and advise on changes needed.
  • Proactively track risks/issues with development, ensure business requirements are met and advocate for future enhancements.
  • Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, raising key issues and presenting options for resolution to the cross-functional teams through the new product reviews.


Required Skills/Knowledge:

  • 3-5 years of increasing responsibility in a technology, program, project management, business analysis or e-commerce role.
  • Strong knowledge of APIs, webhooks, and general data transfer approaches and ability to troubleshoot integration level issues.
  • Ability to identify areas that can be streamlined or automated.
  • Strong proficiency in modern design patterns and development languages including JavaScript, Python, HTML5, CSS3.
  • Ability to multi-task, problem-solve, and execute tasks with accuracy in a high-pressure, fast-paced agile environment.
  • Has a deep understanding of the eCommerce industry including seasonality and trends.
  • Prior experience in program, product, project or delivery management in an Agile or Scrum environment preferred.
  • Capable of learning new technologies and platforms quickly and able to apply them to solve complex problems.
  • Prior experience of working with the collaboration platform for the API Development like Postman is a plus.
  • Knowledge of the iOS, macOS and App Store ecosystems and respective store APIs / SDKs is a plus.
  • Authentication and authorization technologies a plus: SAML, OAuth, OpenID is a plus.
  • Prior experience working on an Azure cloud services stack is a plus.
  • Ability to partner with cross-functional business partners, product, and engineering teams.
  • Excellent program management and communication skills.
  • Exceptional ability to build relationships; data-driven and willing to take action; enthusiastic and motivated; and detailed oriented while managing several work-streams.



Bachelor's Degree preferred or relevant equivalent experience

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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